Technical Support Representative
 
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Bay Area Education/Training Resources

(This is a partial listing. Please consult your local One-Stop Career Center for more options.)

All community colleges offer courses in using different computer applications, and some community colleges like Las Positas offer certificates in using software applications. The programs listed below offer courses or certificates specifically focused on providing technical support for products.

Chabot College

Location/Phone 25555 Hesperian Blvd. Hayward, CA 94545 (510) 786-6600 www.clpccd.cc.ca.us/cc
Program Computer Support Specialist
Deliverable Certificate of Achievement, AS Degree
How Long Certificate: 1 year, AS Degree: 2 years
Cost Certificate: $216, AS Degree: $720
Prerequisites None

De Anza College

Location/Phone 21250 Stevens Creek Blvd.
Cupertino, CA 95014
(408) 864-5678
www.deanza.fhda.edu
Program System Support Services
(Windows NT Technical Support)
Deliverable Certificate of Proficiency, AA Degree
(Certificate of Completion)
How Long Certificate: 12 months, Degree: 2 years (1-2 quarters)
Cost Certificate: $495, AS Degree: $990 ($121)
Prerequisites None

Diablo Valley College

Location/Phone 321 Golf Club Road Pleasant Hill, CA 94523 (925) 685-1230 www.dvc.edu
Program Computer Hardware Support, Microcomputer Software Support
Deliverable Certificate of Achievement
How Long 2-3 semesters each
Cost $348 - 408 each
Prerequisites None

Hayward Adult School

Location/Phone 22100 Princeton Street
Hayward, CA. 94541
93-8595
www.haywardadult.k12.ca.us
Program Customer Service Representative 1A, 1B
Deliverable Diploma
How Long 6 months
Cost $140
Prerequisites None

Laney College

Location/Phone 900 Fallon Street
Oakland, CA 94607
(510) 834-5740
laney.peralta.cc.ca.us
Program Computer Information Systems: (1) System Administration, Technical Support and Hardware Integration, (2) Technical Administrative, (3) CIS Specialist
Deliverable Certificate of Completion, AA Degree: (1) and (3)
Certificate of Achievement: (2)
How Long Certificates: 2-3 semesters, Degree: 2 years
Cost Certificates of Completion: $220-253, Degree: $660
Certificate of Achievement: $176
Prerequisites None

Ohlone College

Location/Phone 43600 Mission Blvd. Fremont, CA 94539 (510) 659-6000 www.ohlone.cc.ca.us
Program Windows NT Technical Support
Deliverable Course completion
How Long 1 semester
Cost $24
Prerequisites None

Solano Community College

Location 4000 Suisun Valley Rd.
Suisun City, CA 94585
(707) 864-7000
www.solano.cc.ca.us
Program Microcomputer Applications
Deliverable Certificate of Achievement, AS Degree
How Long Certificate: 2 semesters, Degree: 2 years
Cost Certificate: $363, Degree: $660
Prerequisites None

UC Berkeley Extension

Location 1995 University Avenue Berkeley, CA 94720 (510) 642-6000 www.unex.berkeley.edu
Program Windows 95/98 Technical Support
Deliverable Course completion
How Long 3 days
Cost $1,095
Prerequisites None

West Valley College

Location 14000 Fruitvale Avenue
Saratoga, CA 95070
(408) 867-2200
www.westvalley.edu/wvc
Program Computer & Information Systems: Java Programming Emphasis or Computer Science
Deliverable Certificate of Proficiency, AS Degree
How Long Certificate: 1-2 years year, Degree: 2+ years
Cost Certificate: $385-517, Degree: $660
Prerequisites None
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