Insurance Claims Clerks usually have a lot of contact with the public: explaining policies, completing insurance forms, and interviewing policyholders regarding claims. These conversations might take place in an office setting, or you might be in the office speaking to the customer over the telephone. Insurance Claims Clerks also perform solitary tasks such as reviewing insurance claim forms for completeness, calculating the amount of a claim, and sending along routine claims for payment (and sending those requiring investigation on to an investigator or underwriter).
It is critical to pay attention to detail in this job. The Clerk needs to make sure that the customers understand what their policy does and does not cover, and that all the needed information is provided in the claim. It is important for these Clerks to follow-up on all of the open cases they work on.
Insurance Claims Clerks also need to have a professional demeanor. It is important to be able to take the customers and your job seriously, and to be able to set reasonable expectations about what the customer will see happen after their claim is filed.
When it comes to taking and processing applications for insurance coverage, this is typically done by Insurance Policy Processing Clerks, not the Claims Clerks.
Entry Level: $6 - 16 / hour ($8 / hour average)
Experienced, New to Job: $6 - 21 / hour ($10 / hour average)
Experienced in Job: $7 - 26 / hour ($12 / hour average)