Mental - Basic
- Attention to detail.
- Ability to work with numbers.
- Ability to follow directions and procedures.
Mental - Specialized
- Good business english.
- Good typing and 10-key pad skills.
- Knowledge of alphabetic and numeric filing.
- Ability to use computers effectively.
- Ability to follow billing procedures.
- Good verbal and written communication skills.
- A team player.
- Good customer relationship skills.
- A professional demeanor.
- Requires working in a seated position, looking at a computer screen for prolonged periods.
Skill Maintenance Requirement
Minimal. It is possible to learn a set of skills for a particular office and use those skills over and over if desired. Or, one can get exposed to different types of insurance policies and companies. Policy specifics will change over time, and it is important to stay up to date on these.
Previous office experience is helpful, and many Insurance Claims Clerks start out as File Clerks. Experience with public contact, such as retail sales, is also helpful, as is experience with word processing software, spreadsheets, and electronic billing systems.
A high school diploma is generally considered sufficient for these jobs. Courses in typing and word processing, as well as math, are helpful.
Jobs such as Claims Adjusters or Examiners often require a college degree.