Telecommunications Sales/ Customer Support


	Skill Requirements Intellectual - basic Ability to sell. Able to work under pressure Excellent problem-solving skills. Intellectual - specialized Able to learn and communicate about technical products Able to learn and use sophisticated automated support systems, such as "help desk" software and "sales contact managers" Social Excellent oral communication skills, including a pleasant speaking voice, ability to be tactful, polite and patient. Desire and ability to work with people of all temperaments. Physical Some companies, such as AT&T, allow experienced sales people to work from their homes. Skill Maintenance Requirement High. The pace of technological change is fast and necessitates continuous learning. Remaining current is often accomplished by reading industry publications, attending conferences, and taking short courses.


	Experience Prerequisites Some sales experience is necessary. This can be as basic as retail sales, where one learns to work effectively with customers, or as complex as the sale of a technical product, where one also learns to master product features. Computer literacy and knowledge of telecommunication products is also required.


	Education/Training Required A high school diploma or GED is required, along with further education in the telecommunications area. Typically a Certificate, AS Degree or BS Degree is required. At the time of publication, no formal telecom customer service training programs were identified. It is training in the technical aspects of telecommunications that one will find most useful in getting a job. The next section in this career guide ("Bay Area Education/Training Resources") provides detailed information on some of the training programs available for telecommunications.
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