Career Guide  
Technical Support Representative
 
I. Job Outlook:

II. Job Requirements/Prerequisites:

III. Education/Training Resources:

IV. Getting A Job:

V. Back To Career Guide Home Page

       

Employers Who Are/Will Be Hiring

Most Technical Support Representatives in the Bay Area work at computer software companies.

Companies hiring Technical Support Representatives at the time of publication include Romac International, Legato Systems, Samuel Merritt College, TraxStar Technologies, Actisys Corporation, Technology Resources, H&R Block, and Veritas.

    
 

Recommended Job Search Strategy

1. Obtain a certificate or diploma from an accredited training program.

2. Obtain work experience that involves direct customer contact.

3. Check career centers in your county, as well as those associated with schools offering training in this area.

4. Check the classified section of your local newspaper.

5. Check the Internet for job openings. (Note: Website content and addresses are apt to change. The following were current at the time of publication.)

  • EastBay Works - www.eastbayworks.org
  • Caljobs - www.caljobs.ca.gov
  • Yahoo! Classifieds - classifieds.yahoo.com
  • Classified Gateway - www.sfgate.com/classifieds
  • Headhunter.NET - www.headhunter.net/jobfnd.htm
  • Monster Board - www.monsterboard.com
  • Jobs Jobs Jobs - www.jobsjobsjobs.com

For additional information on this occupational field, contact the following:

  • The staff at your local One-Stop Career Center
  • Technical Support Alliance Network - www.tsanet.org
  • Association for Computing Machinery (ACM) - www.acm.org (Bay Area Chapter: www.sfbayacm.org)
  • Customer Care Institute - www.customercare.com
  • Help Desk Institute - www.HelpDeskInst.com, Silicon Valley Chapter (408) 487-4000 x 301
  • International Customer Service Association - www.icsa.com
  • Association of Support Professionals - www.asponline.com
  • Association for Women in Computing - www.awc-hq.org (415) 905-4663
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