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EMPLOYER Rapid Response Satisfaction Survey

Please take the time to fill out our Survey below. Your comments will help us with our continuous improvement program.

Sincerely,

Dorothy Chen, Director

On behalf of your
Alameda County Rapid Response Team

NOTE: Please include your Title in the Name box below.

 

You should use your mouse or TAB key to move from field to field within the form. Some browsers may cause the form to be submitted prematurely if you use the ENTER key.

Name:
Email:
Company:
Phone Number:
Comments:

1. Initial contact: were you contacted promptly?
    Yes
    No
2. Initial contact: did the person clearly identify themselves?
    Yes
    No
3. Initial contact: was the person courteous and professional?
    Yes
    No
4. Initial contact: was the person knowledgeable?
    Yes
    No
5. Initial contact: were you comfortable discussing the closure/layoff with the caller?
    Yes
    No
    Somewhat
6. Initial contact: If not, or somewhat, please explain how we could improve:
   
7. Rapid Response (Initial Employer Meeting): was the team courteous and professional?
    Yes
    No
8. Rapid Response (Initial Employer Meeting): was the team knowledgeable?
    Yes
    No
9. Rapid Response (Initial Employer Meeting): was the information helpful?
    Yes
    No
    Somewhat
10. Rapid Response (Initial Employer Meeting): If not, or somewhat, please explain how we could improve:
   
11. Orientation for Workers: was the staff courteous and professional?
    Yes
    No
    N/A
12. Orientation for Workers: was the staff knowledgeable?
    Yes
    No
    N/A
13. Orientation for Workers: was the information helpful?
    Yes
    No
    Somewhat
    N/A
14. Orientation for Workers: If not, or somewhat, please explain how we could improve:
   
15. Overall were the Rapid Response Services useful and beneficial?
    Extremely
    Yes
    Somewhat
    No
16. If not, or somewhat, please explain how we could improve:
   
17. Would you recommend this service to other employers?
    Yes
    No
18. If not, why not?
   
19. General Comments
   
20. If you did not use our services, why not?
   

Click here to view the current results

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